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Frequently Asked Questions

Quick answers about ordering clothes online, delivery charges, Cash on Delivery, sizes, exchange and refunds at TheClosetBD.

Ordering

Buy Now in one click

Delivery

৳70 Dhaka, ৳130 outside

Exchange

Easy 7-day exchange

Sizes

Find your perfect fit

On This Page

Need Help?

Our customer care team replies quickly on WhatsApp and phone, Saturday to Thursday, 10 AM to 10 PM.

Open any product, choose your size and click Buy Now. Enter your name, phone number and full address on the checkout page and click Confirm Order. Our team will call you to verify it. See the full How to Order guide.

Yes. Cash on Delivery is available all over Bangladesh. You can also pay in advance with bKash or Nagad.

Delivery is ৳70 inside Dhaka city and ৳130 outside Dhaka. Details are on our Shipping & Delivery page.

Usually 1 to 3 working days inside Dhaka and 2 to 5 working days outside Dhaka. Festival seasons may take a little longer.

Yes. You can open the parcel in front of the delivery rider and pay only when you are happy with the product.

Yes. You can exchange within 7 days if the product is unused and the tags are intact. Read our Return & Exchange Policy.

Use our Size Guide and compare it with a garment you already own. If you are between two sizes, choose the bigger one or message us on WhatsApp.

Approved refunds are sent within 3 to 7 working days through bKash, Nagad or bank transfer.

We photograph every product carefully, but colours can look slightly different because of screen brightness and lighting.

Yes. Please contact us with the product name and quantity to get a special price.

Helpful Pages

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Cash on Delivery, fast delivery all over Bangladesh and easy 7-day exchange on every order.